Contact Customer Support

CUSTOMER SUPPORT is closed on Saturday, Sunday and all Holidays
NEXT HOLIDAY CLOSURE: Memorial Day - Friday, May 24th thru Monday, May 27th

CUSTOMER SUPPORT will be closed on Wednesday, May 22nd due to a family illness.

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We respond to all inquires as quickly as possible Monday to Friday (except holidays). Please allow up to 24 hours to receive a reply.

For the quickest answers to many questions, please take a moment and refer to our FAQ or STORE POLICIES. If you need additional assistance, contact us 24 hours a day via our CUSTOMER SUPPORT CONTACT FORM. Thank you.

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Name:*  

Email:*   

Phone:*  

To help us process your request more efficiently, please let us know the nature of your inquiry:*
  General   |     Sizing   |     Availability   |     Previous Order  |   •  Order Status   |   •  Returns (RA#)   |   •  Cancel Order   |   •  Missing Item

Message:*
  

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EMAIL US:
customercare@spoiledsweetpets.com




PHONE/VOICEMAIL: 800.203.0523
We make every effort to respond to messages within 24 to 48 hours ~ Monday to Friday 10am to 4pm EST/EDT *.
Please note: If you reach our voicemail during our business hours, we may have stepped out of the office or are preparing orders for shipping, thus we may be unable to take your call or immediately respond to your message. If you require a faster response, please use our contact form located above. Thank you.

* Please use our request forms for: Order Status, Return Authorization Number (RA#) or Order Cancel.
So that your inquiry/request is not delayed, as we do not have a large staff, voicemail messages regarding these subjects will be responded to via the email address supplied at checkout.



To ensure you receive our system generated emails regarding your order, please add myorder@spoiledsweetpets.com to your address book and/or check your spam folder. Please do not reply directly to myorder@spoiledsweetpets.com. The mailbox is not monitored. If you have not received a response within 3 business days, please email us at customercare@spoiledsweetpets.com.