frequently asked questions

How do I measure my pet for a collar, harness or clothing?

To help ensure a proper fit, please view our sizing guidelines and contact us if you need any assistance.

Are collars, harnesses and leashes sold as sets?

Unless specifically noted in the product description as Collar/Harness/Leash Set, each collar, harness & leash is sold separately and will need to be added to your cart under the Item/Size option. The cart will show the item selected along with the appropriate price.

Can you please explain what the (+ $xx) means in the item/size option?

The (+ $xx) is price adjustment based on size and/or item and will be added to the base price (shown directly below the item #).

What payment types do you accept?

We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS or PAYPAL.

What are your Shipping & Return Policies?

Please click here for our Shipping Policy or Return Policy

How can I check the status of my order?

You can view the most recent status of your order by clicking on the link in the CUSTOMER RECEIPT/ORDER CONFIRMATION email.

If you no lonnger have your CUSTOMER RECEIPT, please click here to request a copy: CUSTOMER RECEIPT/ORDER STATUS REQUEST

Thank you again for your order. We very much appreciate your business.

Do you offer promotional codes?

Yes, at different times of the year we will offer Promotional Codes for savings on your shopping trips. If you are interested in receiving, please sign up for our newsletter or email your name and your preferred email address to: friends@spoiledsweetpets.com.
For even more specials: Join Us on Facebook

Do you take special orders?

Absolutely. Please let us know the item you are interested in and we will certainly do our best to get it for you.

There was an item included with my shipment that I did not order. What shall I do with it?

We love surprises. Occasionally, we may add a Free Gift as a thank you and to show our appreciation for your business. It is yours & your pets to keep.

Is it safe to shop online?

Yes, we use Secure Sockets Layer (SSL) technology to securely protect your order information. Not only is it safe, but convenient as well. You can shop for your pets in the comfort of your own home.

Will I have to pay Sales Tax?

Orders shipping to the State of NJ will be charged sales tax of 7%.

Why is my order being shipped in more than one package?

In an effort to get your package to you as soon as possible, some items may ship directly from the designer.

I am a Designer and would like you to consider carrying our products?

Please send your product information including your price list, contact information and a sample to:

Spoiled Sweet Pets
PO Box 441
Hainesport, NJ 08036

Note: Samples will not be returned.