frequently asked questions

How may I contact you?

Phone: 800.203.0523
Email: customercare@spoiledsweetpets.com

 

How do I measure my pet for a collar, harness or clothing?

To help ensure a proper fit, please view our sizing guidelines
.

 

What payment types do you accept?

We accept CASH (in store only), VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS (online only), or PAYPAL (online only).

 

What are your Shipping & Return Policies?

Please click here for our Shipping Policy or Return Policy

 

How can I check the status of my order?

You can view the status of your order by clicking on the link in the Order Confirmation email. After your order ships or after we become aware of a backordered item, a Shipment Confimration will be sent to the email address supplied at checkout and will advise the current status of your order.

If you haven't received the Shipment Confirmation email or information is not yet appearing on the order status link, it means we are still processing your order and updated information will be sent as soon as it's available.

Note: store personnel may not be able to advise the status of online orders.

If you are in need of the status of your order, please email us at customercare@spoiledsweetpets.com. As items may be shipping from our associate warehouse, shipping directly from the designer or may be on order, please allow us up to 3 business days to obtain updated information and respond to your request. We thank you for your patience.

Thank you again for your order. We very much appreciate your business.

 

Do you offer promotional codes?

Yes, at different times of the year we will offer promotional codes for savings on your shopping trips. If you are interested in receiving, please sign up for our newsletter or email your name and your preferred email address to: friends@spoiledsweetpets.com.
For even more specials: Join Us on Facebook

 

Do you take special orders?

Absolutely. Please let us know the item you are interested in and we will certainly do our best to get it for you.

 

There was an item included with my shipment that I did not order. What shall I do with it?

We love surprises. Occasionally, we may add a Free Gift as a thank you and to show our appreciation for your business. It is yours & your pets to keep.

 

 

Is it safe to shop online?

Yes, we use Secure Sockets Layer (SSL) technology to securely protect your order information. Not only is it safe, but convenient as well. You can shop for your pets in the comfort of your own home.

 

Will I have to pay Sales Tax?

Orders shipping to the State of NJ will be charged sales tax of 7%.

 

Why is my order being shipped in more than one package?

In an effort to get your package to you as soon as possible, some items may ship directly from the designer.

Do you have a retail location that I can visit?

Yes, in addition to secure shopping through our website, we have a retail store at:
123 Creek Road
Rancocas Woods
Mt. Laurel, NJ 08054

Are pets welcome in your retail location?

Absolutely! All friendly, leashed pets are more than welcome to come shopping. For their safety we do ask that you please keep all retractable leashes locked in a short position.

 

I am a Designer and would like you to consider carrying our products?

Please send your product information including your price list, contact information and a sample to:

Spoiled Sweet Pets Shoppe
123 Creek Road #22
Mt. Laurel, NJ 08054

Note: Samples will not be returned.

 

Media inquiries please contact us at:

Email: keepsmiling@spoiledsweetpets.com

Phone: 856.206.9091