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- help, FAQ & contact

 

Help, FAQ & Contact Us  

Thanks so much for visiting us!  We know your time is precious and you must go pamper your Spoiled Sweet Pet!  We've provided instant answers to many questions.  Don't worry, if you still need us, we're here to help!  

 

HELP TOPICS

FREQUENTLY ASKED QUESTIONS

Q:  What is a "business" day?

A:  Monday to Friday, except Holidays.  Saturdays, Sundays and Holidays are fun days to spoil the furry kids.  

 

Sizing Help

Q:   Should I measure my pet?

A:  Absolutely!  To help ensure a proper fit and avoid any disappointment in receiving an incorrect size, grab your Prince or Princess and review our sizing guidelines.  Need help?  Just let us know your pet's measurements (neck, chest & length) at checkout.

  

Shipping, Order Status & Tracking

Q:  How can I check the status of my order?

A:  Go to View Order Status / View Order Details to see complete details, tracking (when available) and any updates/comments we may have added about your order - we like the personal touch!  You'll find the estimated delivery time right here in order status & delivery.  
REMINDER:  orders with multiple items may ship in two or more packages.  Please allow 24 to 48 hours after shipping for tracking information to show.    
     

Q:  Can I change or cancel my order?

A:  So that we may get your items to you as quickly as possible, we begin processing orders right away and may not be able to cancel or make changes to it.  Please see order modify/cancel for details.

  

Returns & Exchanges

Q:   Can I Return or Exchange an item?

A:  We will happily accept most unused items for return/exchange.  For exceptions and complete details including how to request a return, please review our complete Return & Store Credit Policy.
HELPFUL TIP:  many returns for sizing can be avoided by taking current measurements of your pup or kitty.

Q:   I measured my pet but the item still didn't fit.  Why? 

A:  If you measured your dog or cat properly but found the item still didn't fit your pet, it may simply be the wrong style.  Dog and cats come in many shapes and sizes.  Just like human apparel, at times, the size may be accurate but it just doesn't fit quite right.  Sometimes it's a little trial and error to find the right item specifically for your pet's size, shape and coat.   

 

Online Shopping

Q:   Are collars, harnesses and leashes sold in sets?

A:  Some collars, harnesses and leashes are available in SET combinations and when available, you may select and purchase the set by selecting it under the Item/Size option in the item listing.  If a SET is not available, you may still purchase each item individually by selecting your preferred item and size under the Item/Size option and adding it to the cart.  

Q:   What does the (+ $x) after the item and/or size mean?

A:  This is the item and/or size price adjustment that is added to the base price of the item.  The price will automatically calculate after selecting your preferred item and size under the Item/Size option.

Q:   What payment types do you accept?

A:  We accept :: Visa, MasterCard, American Express, Discover or PayPal.

Official PayPal Seal

Q:   Will I have to pay Sales Tax?

A:  Orders shipping to the State of NJ will be charged sales tax of 7%.   

 

 

CONTACT US

Still have a question?  We're happy to help!

- Contact Us :: regarding your order 

Contact Us :: all other topics