- help & faq
help & faq
Thanks so much for visiting us! We know your time is precious and you must go pamper your Spoiled Sweet Pet, so we've created this HELP & FAQ page to provide you with instant answers to many questions. Don't worry, if you still need us, we're here to help!
POPULAR HELP TOPICS
FREQUENTLY ASKED QUESTIONS
Q: What is a "business" day?
A: Monday to Friday, except Holidays. Saturdays, Sundays and Holidays are fun days to spoil the furry kids.
Q: Should I measure my pet?
A: Absolutely! There are no size standards with regard to pet clothes and products. Each designer has different sizing guidelines. A "medium" for one designer may be a "small" or "large" for another. It's best to take current measurements and select the appropriate size based on the size chart in the item description.
Q: How do I measure my pet?
A: To help ensure a proper fit and avoid any disappointment in receiving an incorrect size, grab your Prince or Princess and review our sizing guidelines. Need help? Just let us know your pet's measurements (neck, chest & length) at checkout.
Shipping, Order Status & Tracking
Q: Does FREE SHIPPING apply on all items?
A: You bet! FREE SHIPPING applies on ALL items for orders meeting the minimum purchase amount.
Q: How can I check the status of my order?
A: Sign In to your account*, Go to View Order Status and Go to View Order to see complete details. In addition you'll see any comments we may have added about your order - we like the personal touch!
* Tracking information will be provided when available. Please allow up to 24 hours after shipping for tracking information to appear.
Q: When will my order ship?
A: An estimated shipping time frame will be provided to you in the shopping cart or you can view the Shipping Details in the product listing for an approximate shipping date.
Q: Can you provide an exact date when a made to order item will be complete?
A: We'd love to, but unfortunately, we're not able to as it is dependent upon the designer's order volume. 99% ship within the estimated timeframe provided in the item listing (sometimes it may take a little longer around a holiday).
Q: When will I receive my order?
A: You can find the estimated order processing and delivery time right here in shipping information.
Returns & Exchanges
Q: Can I Return or Exchange an item?
A: We will happily accept most unused items for return/exchange. For exceptions and complete details including how to request a return, please review our complete Return Policy. HELPFUL TIP: many returns for sizing can be avoided by taking current measurements of your pup or kitty.
Q: How do I use my store credit?
A: Sign in to your account. You may use the available balance by selecting pay using my store credit as the payment option at checkout. Any amount exceeding your available Store Credit balance will require an additional payment method.
Please allow 4 to 7 business days after your return has been delivered to us for processing. Sorry, but until we process your return, we are unable to provide the status but you can always check with the carrier to confirm the date your package was delivered so that you may get an estimated date of when your store credit will be available.
Q: Do you offer coupon codes*?
A: We do! Sign up for our VIP (very important paws) Club to receive exclusive sales, specials, product updates & more.
* Coupon codes need to be entered at the time of checkout and do not apply on previous purchases. Unless otherwise noted, coupon codes do not apply on the purchase of sale, clearance or consumable items (treats, grooming products or supplements).
Q: Do you take special orders?
A: Absolutely. Please let us know the item you are interested in and we will certainly do our best to get it for you.
Q: What payment types do you accept?
A: We accept :: Visa, MasterCard, American Express, Discover or PayPal.
Q: Will I have to pay Sales Tax?
A: Shipping to the State of NJ will be charged sales tax of 7%.
Still have a question?
- Please contact us. We're happy to help!