Customer Support will be CLOSED on Wednesday, 9/17/2014 and Thursday, 9/18/2014
We will begin responding to all inquiries when we return on Friday, 9/19/2014. Thank you.


Customer Care Center
                                


SHIPPING and ORDER STATUS:

  • Shipping Information
  • When will my order ship?
  • Is expedited shipping available?
  • Can I cancel my order?
  • How do I obtain a copy of my ORDER CONFIRMATION?
  • Do you ship international?
  • My package did not include a receipt.


  • RETURNS and EXCHANGES:

  • Return & Exchange Policy
  • How do I return or exchange an item?
  • How do I obtain a Return Authorization Number (RA#)?
  • How do I obtain the return mailing address?
  • How do I check the status of my return/exchange?
  • How do I use my Store Credit?
  • I received an incorrect item or damaged item/package.


  • PAYMENT and BILLING:

  • What payment types do you accept?
  • When will my credit card be charged?
  • Will I have to pay sales tax?
  • What is your policy for Promotional Codes and/or Discounts?
  • What does the (+ $xx) mean in the option box?
  • Are collars harnesses, leashes or other items sold as sets?
  • Is it safe to shop online?


  • CONTACT US, FAQ AND ABOUT US:

  • Contact Customer Support
  • Hours/Holidays
  • About Us
  • FAQ


  • Terms & Conditions - Security, Privacy and Store Policies










    Not all sizing for pet products is created equally... Learn more here:









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