Customer Support will be CLOSED for the Labor Day holiday
on Friday, August 29, 2014 thru Monday, September 1, 2014

We will begin responding to all inquiries when we return on Tuesday, September 2nd.
Have a safe and happy holiday.


Customer Care Center
                                


SHIPPING and ORDER STATUS:

  • Shipping Information
  • When will my order ship?
  • Is expedited shipping available?
  • Can I cancel my order?
  • How do I obtain a copy of my ORDER CONFIRMATION?
  • Do you ship international?
  • My package did not include a receipt.


  • RETURNS and EXCHANGES:

  • Return & Exchange Policy
  • How do I return or exchange an item?
  • How do I obtain a Return Authorization Number (RA#)?
  • How do I obtain the return mailing address?
  • How do I check the status of my return/exchange?
  • How do I use my Store Credit?
  • I received an incorrect item or damaged item/package.


  • PAYMENT and BILLING:

  • What payment types do you accept?
  • When will my credit card be charged?
  • Will I have to pay sales tax?
  • What is your policy for Promotional Codes and/or Discounts?
  • What does the (+ $xx) mean in the option box?
  • Are collars harnesses, leashes or other items sold as sets?
  • Is it safe to shop online?


  • CONTACT INFORMATION, ABOUT US and FAQ:

  • Contact Customer Support
  • Hours/Holidays
  • About Us
  • FAQ


  • Terms & Conditions - Security, Privacy and Store Policies










    Not all sizing for pet products is created equally... Learn more here:









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