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CUSTOMER CARE CENTER


CONTACT INFORMATION, ABOUT US and FAQ:

  • Customer Support
  • Business Hours & Holiday Schedule
  • About Us
  • FAQ


    • SHIPPING and ORDER STATUS:

  • Shipping Information
  • When will my order ship?
  • How can I check the status of my order?
  • Will my items ship in one package?
  • How much will shipping be?
  • Can I make changes to my order?
  • Can I cancel my order?
  • When will my backorder ship?
  • How may I cancel or choose an alternate item for a backordered?
  • I received an email my order has shipped, but my order never arrived.


    • RETURNS and EXCHANGES:

  • Returns (RA# Request)
  • How do I make a return?
  • Can I exchange an item?
  • How do I obtain a Return Authorization Number?
  • I received my order but I'm missing an item.
  • I received an incorrect item or damaged item/package.


    • PAYMENT and BILLING:

  • What payment types do you accept?
  • When will my credit card be charged?
  • Do store credits expire?
  • Are there any restrictions on Promotional Codes and/or Discounts?
  • What does the (+ $xx) mean in the option box?
  • Are collars harnesses & leashes sold as sets?
  • Will I have to pay sales tax?
  • Is it safe to shop online?


    • HELP and CONTACT:

  • What's the proper way to measure my pet?
  • How may I contact you?
  • What are your customer support hours?


    • Security, Privacy Policy and Terms & Conditions


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    * on purchases of $59+ via STANDARD (USA 48). Some restrictions apply. view details
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    Not all sizing for pet products is created equally... Learn more here: