SHIPPING POLICY

Shipping & Handling Charges:

Shipping Information:

Please allow 2 to 10 days (excluding weekends and holidays) for shipping.

Need it sooner or want verify availability?
Email us prior to placing your order at customercare@spoiledsweetpets.com.

Note: In some cases, parts of your order may arrive in separate packages as it may ship from our associate warehouse or directly from the designer/manufacturer. Many of our collars, harnesses, leashes and beds are made to order and generally ship within 10 days but occasionally will require a little extra time. Items listed on our website are not an indication of stock status. To avoid any disappointment, if you are in a rush for your items, please contact us prior to placing your order to verify availability. Thank you.   

You should expect to receive your order within 2 to 5 days after it has shipped.  We are unable to guarantee an exact date on which your order will arrive.

All items are subject to availability. We will ship using UPS, USPS, and FedEx.  Some items will require a signature at time of delivery.  Sorry, but some items can't be shipped to PO Boxes.

Order Status:

We accept payment by Visa, MasterCard, Discover, American Express (online only) or PayPal. The billing address entered at checkout must match the address on file with your credit card company or your order will be automatically cancelled. We do not accept CODs.

Your credit card will be charged at the time of checkout. Although we stock many items in our Shoppe and our associate warehouse, all items may not be immediately available and will be special ordered for you. Generally, we are able to ship your items within 10 business days, with the exception of some made to order, custom and/or backordered items which may take additional time. A refund will be issued for any items that we discover are not available for shipment within 30 days.

SALES TAX

Shipments to NJ will be subject to 7% sales tax.

ORDER CANCELLATION/CORRECTIONS

30 DAY RETURN / EXCHANGE POLICY

You're satisfaction is very important to us. We encourage you to ask any questions or concerns prior to placing your order and it will be our pleasure to assist you. To avoid the disappointment of receiving an incorrect size, please follow the sizing guidelines offered by each designer/manufacturer as listed on the product pages. CLICK HERE FOR SIZING GUIDELINES

We will gladly accept returns for either MERCHANDISE EXCHANGE or STORE CREDIT on the following items:

• Collars, Harnesses and Leashes.
• Clothing and Thundershirts.

NOTE: Due to the nature of our products and for the well being of your pet, all other items are FINAL SALE and are not eligible for return or exchange.

RETURN EXCEPTIONS:

• SALE, SPECIALS and/or items ending in $.85 are FINAL SALE and are not eligible for return or exchange.
• PERSONALIZED ITEMS and CUSTOM ITEMS are FINAL SALE and are not eligible for return or exchange.


Your business is very important to us and we want you to be happy with your purchase. We ask that you please choose all FINAL SALE items carefully and contact us prior to placing your order if you have any questions or concerns. In an effort to remain fair to all of our customers, we do not make exceptions to our return/exchange policy. Thank you.



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A RETURN AUTHORIZATION NUMBER (RA#) is needed for all returns.
Return contact: exchanges@spoiledsweetpets.com

How to request a RETURN AUTHORIZATION NUMBER (RA#):


• Please notify us in writing at exchanges@spoiledsweetpets.com, within FIFTEEN (15) DAYS of receipt that you wish to make a return.
  
• Provide the following information in your request:
  - your name
  - billing address
  - order number
  - item(s) being returned
  - reason for return
  - exchange item information (if applicable)
• A Return Authorization Number (RA#) will be issued within two (2) business days and will include our return instructions and our return mailing address. RA#'s will apply only on items that are eligible for return/exchange. (note: our return address may differ from the address your package was shipped from).
• Return packages should be received by us within THIRTY (30) days of customer receipt to avoid restocking fees. Exception: Thundershirts must be returned to us within forty five (45) days of customer receipt to avoid restocking fees.


RETURN / EXCHANGE CONDITIONS:

• Item(s) should be in new/original condition with attached original tags and/or unopened packaging. Any item(s) returned that are discovered to not be in new/original condition (i.e. covered in hair, have odors, are damaged, show signs of wear etc.) or without the original/unopened packaging will be subject to a 50% restocking fee plus a $3.00 per item return processing fee or will be returned to you at your expense.
• All collars, harnesses and leashes returned in new condition but without the original tags will be subject to a $3.00 per item return processing fee.
• Shipping charges are non-refundable. Applicable shipping charges and/or any price differences for exchanges will be charged to the credit card used for the original purchase unless otherwise instructed in your request for an RA#.
• A Store Credit (less shipping and if applicable-restocking/processing fees) will be issued for any returns that do not include replacement/exchange information. Refunds are not issued. Replacement items are subject to availability.
• Please allow up to seven (7) days for us to receive and begin processing your return. Exchanges will be shipped within our standard shipping time as listed in our shipping policy.


Note: Unfortunately, packages are sometimes lost or damaged which will leave us unable to process your return. Therefore, we strongly recommend that all returns be sent with a delivery confirmation and insurance.


• Returns or Exchanges received WITHOUT A RETURN AUTHORIZATION NUMBER (RA#) will be subject to following fees:
  COLLARS, HARNESSES, LEASHES and CLOTHING: $8.00 return processing fee.
  All FINAL SALE items: 20% restocking fee plus a $12.00 return processing fee.
• Please allow plenty of time for your package to reach us within thirty (30) days of receipt. Returns or Exchanges received by us more than thirty (30) days from original customer receipt will be subject to a 20% restocking fee plus a $15.00 return processing fee. Returns will not be accepted if received more than forty five (45) days from customer receipt.




Why are some items not eligible for return or exchange?

At times, dogs and cats can have adverse reactions to items another animal has left their scent on or they may unknowingly leave behind undetectable things. We want you to feel comfortable that you are receiving new items for your Spoiled Sweet Pet.







STORE CREDITS:

Upon receipt of your return, a Store Credit will be issued if replacement/exchange information is not included in your package. Store credits do not expire. Lost Store Credits cannot be replaced.



 





DAMAGED / DEFECTIVE / INCORRECT ORDERS

In the unlikely event that your order is incorrect, defective or damaged in transit, you must notify us in writing within 48 hours of receipt at customercare@spoiledsweetpets.com.

Damaged packages:
If you receive any package that has been damaged, please note this at the time of delivery and refuse the package. Please notify us within 48 hours at customercare@spoiledsweetpets.com that you have refused a damaged package. A damage claim will be filed with the carrier and further information may be required from you in the future.


Defective items:
For any item found to be defective upon receipt, notify us in writing within 48 hours of receipt at customercare@spoiledsweetpets.com and include the information on the defective item. A Return Authorization Number (RA #) and instructions will be sent to return the defective item and it will be replaced. Any merchandise found defective after 48 hours of receipt or after its use is subject to the factory warranty. We will gladly provide assistance in these instances but cannot accept the return.


Pet Damage:
As no products are indestructible, we cannot be held responsible for any damage that occurred as a result of your dog's or cat's playing and/or chewing habits. No one knows your pet better than you. To avoid any disappointment, please choose products carefully and contact us prior to placing your order if you need any assistance. There are "tougher" toys on the market and some, but not all, are even guaranteed against those tough chewers.


Incorrect orders:
Although we strive for perfection, mistakes sometimes do occur. Please notify us at customercare@spoiledsweetpets.com within 48 hours of receipt and include the discrepancy/incorrect item information. Further instructions will be sent including a Return Authorization Number (RA #). After receipt of the incorrect item, we will re-process your order.

 





NON-DELIVERABLE OR REFUSED / UNCLAIMED PACKAGES

Please verify that all shipping information (including name, street address and zip code) is correct.  Orders that are non-deliverable will be subject to additional fees for redelivery.  

Refused or unclaimed/returned packages will be subject to an $8.00 return processing fee for orders totaling less than $25.00 and a $12.00 return processing fee for orders totaling $25.00 and more. After receipt of the refused or unclaimed package, we will issue a store credit less return processing fees and the actual shipping charges incurred for shipping your order if they are greater than what you were originally charged. Refunds are not issued. Note: It can take up to 3 weeks for the package to be returned to us.









TERMS

If you have any questions regarding Spoiled Sweet Pets policies, please contact us prior to placing your order at customercare@spoiledsweetpets.com.
By completing the checkout process, you acknowledge that you fully understand and agree to Spoiled Sweet Pets Policies, Terms and Conditions.

Shipping, Payment and Return Policies are subject to change.



Thank you for shopping with us and keep your pets smiling...



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