- help, FAQ & contact

Thanks so much for visiting us!  We know your time is precious and you must go pamper your Spoiled Sweet Pet so we've provided some instant answers to many questions.  Don't worry, if you still need us, we're here to help!  

 

HELP TOPICS

 

FREQUENTLY ASKED QUESTIONS 

Q:   Should I measure my pet?

A:  Absolutely!  To help ensure a proper fit and avoid any disappointment in receiving an incorrect size, grab your Prince or Princess and review our sizing guidelines.  Need help?  Just let us know your pet's measurements (neck, chest & length) at checkout.

  

Q:   I measured my pet but the item still didn't fit.  Why?

A:  If you measured your dog or cat properly but found the item still didn't fit your pet, it may simply be the wrong style.  Dog and cats come in many shapes and sizes.  Just like human apparel, at times, the size may be accurate but it just doesn't fit quite right.  Sometimes it's a little trial and error to find the right item specifically for your pet's size, shape and coat.   

 

Q:   Are collars, harnesses and leashes sold in sets?

A:  Some collars, harnesses and leashes are available in SET combinations and when available, you may select and purchase the set by selecting it under the Item/Size option in the item listing.  If a SET is not available, you may still purchase each item individually by selecting your preferred item and size under the Item/Size option and adding it to the cart.  

 

Q:   What does the (+ $x) after the item and/or size mean?

A:  This is the item and/or size price adjustment that is added to the base price of the item.  The price will automatically calculate after selecting your preferred item and size under the Item/Size option.

 

Q:   Do you offer any coupon codes or FREE SHIPPING?

A:  You can view all current promotions here:  promos/coupons 

 

Q:   What payment types do you accept?

A:  We accept :: Visa, MasterCard, American Express, Discover or PayPal.

Official PayPal Seal

 

Q:   Can I reach you by telephone?

A:  As we don't have a large staff and the nature of our business takes us out of the office, we don't currently provide live phone support.  Our contact form is the quickest way to reach us.  For your convenience, we do provide a voice message system 800.203.0523 if you prefer to leave a voice message.  Be sure to leave your email address so that we may respond to your inquiry promptly.  

 

Q:  Will Sales Tax be applied on my order?

A:  Sales tax will be collected for orders shipping to the State of NJ.   

 

Q:  I placed an order but didn't create an account.  Can I still view my Order Details and Order Status?

A:  You sure can!  For your convenience, an account was automatically created at the time of checkout.   Click here to select a new password.  Be sure to use the email address provided at the time of checkout.

 

 

 

CONTACT US

Still have a question?  We're happy to help! 

 

RETURNING CUSTOMERS  :: For help with a previously placed order

:: Order Status

:: Submit a Return/Exchange request

:: Return Status  

:: Contact Us 

 

GENERAL QUESTIONS :: For sizing help or product information

:: Contact Us