- privacy & terms

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We want you to be happy with your purchase and have a fun, enjoyable, Spoiled Sweet shopping experience.  Kindly take a moment to review our policies, terms & conditions.  By placing your order, you acknowledge that you've reviewed and agree with the policies, terms and conditions in which your order will be processed.  If you have any questions, please don't hesitate to contact us.  We're always happy to help you Spoil your Pets!  Thank you.


Mailing address: PO Box 441 | Hainesport, NJ 08036
(for correspondence only :: please see Shipping & Returns for order returns/exchanges)


Voice Message System:  800.203.0523

Business Hours:  Monday to Friday :: 10am to 4pm ET
- We are closed all holidays


Privacy Policy

Your privacy is very important to us! We have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

  • Name
  • Billing Address*
  • Shipping Address
  • Contact Information
  • IP Address
  • Time & Date of Visit/Phone Call
  • Website pages navigation
  • Payment Information

* Be sure your Billing Address matches the one on file with your Bank/Credit Card Company.  Further verification will be required for addresses that do not match and this will delay the processing of your order.  

How That Information Is Used:

Information will be used and shared only as necessary to fulfill and service your order, including to contact you regarding your order and/or collecting payment. We respect your privacy! You have our promise that we would never rent or sell your information to a 3rd party for marketing purposes. By placing an order, you will automatically become a VIP member entitling you to exclusive offers and specials.  If you no longer wish to receive exclusive offers and specials, you may opt out at any time simply by clicking unsubscribe at the bottom of the email.  We use Omnisend as our email and marketing automation platform and your data will be transferred to the platform for processing in accordance with their privacy policy.  


Account Creation

Prefer to use Guest Checkout?  Please do!  For your convenience, an account will automatically be created at checkout (under the email address supplied) so you may securely view your order details online, check the status of your order, view tracking information (for extra security, we do not email tracking information) and return an item should the need arise.  An email will be sent, upon placing your order, allowing you to nominate a password.  You are under no obligation to do so.  Once your order has shipped and become final you may request that your account access be restricted (please note, restricted accounts will not be reinstated and you will no longer be able to view your order information online nor will you be able to reset your password).  Security is very important to us.  Rest assured, Credit Card information is not stored in your account nor do we ever keep this information on file.


Store Policies

All orders placed via our website, email and/or telephone are subject to availability and will be processed in accordance with our Shipping & Returns Policies.


Choosing products for your pet:  Not all items are suitable for all dogs and cats.  No one knows your pet better than you.  Crystal collars should be used with well-trained dogs only.  Delicate items (such as jewelry, crystal collars and collar tags & charms etc.) should be treated with care.  As no products are indestructible, we are unable to accept returns or process claims for a damaged/defective item if that "damage/defect" occurred as a result of your dog's or cat's playing, walking, running and/or chewing habits or from misuse.  To avoid any disappointment, please choose products carefully and contact us prior to placing your order if you need any assistance in choosing items for your pet.

Safety first!  Always inspect your pet's belongings and replace when necessary.  We do not offer any collars that are appropriate for or that should be used for tie out or for dogs that pull excessively.  For safety, please consider a harness for walking as a properly fitted harness may be the better choice.


Sizing... As there are no standard sizing guidelines with regard to pet products, we can't stress enough the importance of taking current measurements of your pet.  Please see our sizing guidelines for more details and instructions.  


A note about colors...  The appearance of colors may vary from device to device depending on your settings.  Sometimes appearing darker.  Sometimes appearing lighter.  Sometimes appearing brighter.  If you are looking for a specific color or shade, please contact us, we're happy to help.  




1. Terms

By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.


2. Copyright

Text, graphics, and images are the property of Spoiled Sweet Pets or its suppliers and cannot be reused or copied without written permission.


3. Disclaimer

The materials on Spoiled Sweet Pets website are provided "as is". Spoiled Sweet Pets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Spoiled Sweet Pets does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


4. Limitations

In no event shall Spoiled Sweet Pets or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Spoiled Sweet Pets Internet site, even if Spoiled Sweet Pets or a Spoiled Sweet Pets authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.


6. Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither Spoiled Sweet Pets nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


7. Links

Spoiled Sweet Pets has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Spoiled Sweet Pets of the site. Use of any such linked web site is at the user's own risk.


8. Site Terms of Use Modifications

Spoiled Sweet Pets may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. We reserve the right to terminate your use of this site at any time.  Spoiled Sweet Pets reserves the right, in its sole discretion, to change our Policies, Terms and Conditions at any time.  The most current version of our Policies, Terms and Conditions will supersede all previous versions. 


9. Governing Law

Any claim relating to Spoiled Sweet Pets web site shall be governed by the laws of the State of New Jersey without regard to its conflict of law provisions.


10. Fraud

We take fraud very seriously and are committed to the prevention and prosecution of online credit card fraud. Using a false or stolen credit card/credit card account is a crime. Further, it is a crime to misuse the charge back process to attempt to obtain a refund for goods that you received or by making false claims. Fraud attempts may be submitted to the Federal Bureau of Investigation, the White Collar Crime Center as well as a mail fraud complaint with the United States Postal Service for all orders shipped via USPS and notifying local law enforcement. In addition, your name and address may be shared with other industry professionals. Should you attempt an unjustified claim and it is denied by your bank/credit card company or PayPal, your account will be subject to a $35.00 research fee and future orders will only be accepted via email with a payment method of check or money order.


11. Affiliate Disclaimer

We may endorse or promote services and/or products for sale by including links from 3rd party companies. In some cases, we will receive commission for any/all purchases you make via links provided on our website. Please always do your OWN due-diligence before making any purchase.


12.  Reviews of Products

We love to hear feedback regarding the products we offer.  Product reviews are helpful to other customers when they provide specific, accurate and detailed information about the product.  If you'd like to share feedback with us, you may email us at smile@spoiledsweetpets.com.   Before a review is made public, we will confirm the item was purchased from us.  If we are unable to confirm your purchase or if there is any content we deem inaccurate or inappropriate, we thank you for sharing your thoughts but the review will not be made public so as not to confuse, mislead or offend our customers.  


13.  Images, Communication and/or Feedback

Any images, written communication or feedback sent via email becomes the property of Spoiled Sweet Pets and may be used by Spoiled Sweet Pets for any purpose either on our website and/or social media.